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Privacy Policy

This Privacy Policy describes how RetroEase.jp ("Website" or "we") collects, uses, and discloses your personal information when you visit or purchase from the Website.

inquiry

If after reading this policy you have questions, would like more information about our privacy practices, or would like to file a complaint, please contact us by email at support@RetroEase.jp

Personal Data

In this Privacy Policy, "Personal Data" means information that identifies you as an individual (whether or not that information is true) and includes any other information that we may have or that may come into our possession.
For example, the personal data you provide to us may include your name, passport or other identification number, telephone number, mailing address, email address, internet data, or other information you provide through form submissions or other interactive channels.

Information we collect

We collect your Personal Data in the following ways:

When you submit a customer registration form or submit a form related to our products or services.
When you interact with our customer relations team by phone, letter, face-to-face or email.
When you use some of our services, for example when you create an online account through our website or application.
When you ask us to contact you or to be added to our email list.
When you respond to our promotional activities or are asked to provide other personal data.
When you are contacted by our marketing or customer service team and subsequently respond to them.
When we receive a referral from a business partner or third party, for example if you are a customer they have recommended.
When you provide personal data to us for any other reason.

How we use your information

Unless otherwise stated in this Privacy Policy, we will not share or disclose your information with third parties. We use your personal information to provide you with a more enjoyable and convenient shopping experience and to identify and provide information, products and services that may be of interest to you.

We collect, use and disclose your personal data for the following purposes:

To respond to your inquiries and requests;
To fulfill your orders;
To track email invitations you send;
To manage administrative and business operations and comply with internal policies and procedures;
To facilitate business asset transactions (which may include mergers, acquisitions, asset sales, or transfers in bankruptcy or insolvency proceedings involving all or portions of our business, or as part of a corporate reorganization, stock sale, or change of control);
To collate personal data relating to you for the purposes set out above;
To resolve complaints and process requests using personalized purchasing history;
For crime prevention, investigation and crime analysis, and business risk management;
To provide and respond to media announcements;
Monitor or record telephone calls and face-to-face interactions with customers to ensure quality, employee training and performance evaluation, and identity verification;
To organize promotional activities;
Legal purposes (including, but not limited to, obtaining legal advice and dispute resolution);
To investigate disputes, claims or fraud;
Provide mailing lists (which contain customer names and mailing addresses, but not email addresses) to other companies so that they can offer products that may interest you. We combine your order information with other personal information (such as demographic information and past purchase history) to identify products that may interest you;
To comply with any applicable laws, regulations, rules, codes of practice or guidelines issued by governmental bodies (including, without limitation, responding to complaints to regulatory bodies, making disclosures to regulatory bodies, conducting audit investigations, due diligence and investigations);
Any other purpose reasonably related to the above purposes;
In addition, we may share personally identifiable information and other information with our parent company, subsidiaries, divisions and affiliates;
We reserve the right to disclose information pursuant to a legal request, court order, administrative or governmental order, or other legal requirement, or when we believe that such action is necessary to protect our rights or the rights of others, prevent harm to any person or property, prevent fraud, and reduce credit risk;
You will receive notice and an opportunity to ask that your personally identifiable information not be shared if it may be provided to third parties for reasons not described in this Privacy Policy;
We use non-personal information, which does not contain personally identifiable information, in the form of aggregate data to improve our website and for commercial and administrative purposes. We may share aggregate data with third parties, but that data does not contain personally identifiable information.

How we protect your information

We follow appropriate technical and administrative practices to protect your information, which maintain the confidentiality, security, and integrity of your data. While no computer system is completely secure, we believe that the measures we have implemented are effective in ensuring a level of security appropriate to the type of data involved.

Our website uses SSL technology to encrypt your credit card number and other personal information to ensure secure transmission from your computer to our servers. Furthermore, we ensure that only employees and third parties who need access to your information to perform their jobs have access to this information.

Disclosure of Personal Data

We will take reasonable steps to protect your Personal Data from unauthorized disclosure. Subject to applicable law, your Personal Data may be disclosed to the following parties (where applicable):

Affiliates and employees to provide content, products, and services, respond to inquiries and requests related to your customer account, subscription, invoice, or order, and to activate, deactivate, install, maintain, and operate our systems and services.
A company that provides insurance and consulting services.
Agents, contractors or third party service providers who provide services to us in running our operations (e.g. delivery services, communications, IT, payments, printing, invoicing, payroll, processing, technical services, training, market research, call centres, security services, etc.).
Our preferred partners or suppliers and third party service providers in connection with their marketing promotions and services.
To any business partner, investor, assignee or transferee (actual or potential), to facilitate a business asset transaction (which may include a merger, acquisition or asset sale, relating to all or part of our business).
Our experts (auditors and lawyers).
To any applicable governmental, legal or law enforcement agency to comply with any law, rule, guideline or regulation issued by any government agency.
Any other person to whom you authorize us to disclose your Personal Data.

Quality of personal information

We will take reasonable steps to:
1. To ensure that the personal information we collect, use, or disclose is accurate, complete, and updated in a timely manner.

2. Implement physical and computer security measures to protect your personal information from misuse, loss, unauthorized access, alteration or disclosure.

3. Destroy or permanently de-identify personal information when it is no longer necessary for the purposes for which it was collected.

How to access and update

If you are a registered user, you can access and update your registration information and email and other communication preferences by updating the required information in the "Account Details" section of the Website.

Changes to our Privacy Policy

If we change this website's privacy policy, we will post the revised privacy policy here so that you will always know what information we collect, how we use it, and how we disclose it. By continuing to use the website, you agree to the posted privacy policy.

inquiry

If you would like to exercise any of the rights set out above or have any questions or complaints regarding this policy, please contact us as follows:

Email: support@RetroEase.jp
Phone: +81 80 6660 0772 (weekdays 9:00-16:00, Japan time)