Regarding delivery time: Once your order is shipped, we will send you an email with tracking information. If you have any questions about the delivery date and time, please check the tracking number in the email and contact the shipping company.

For shipping charges based on the Specified Commercial Transactions Act, please see this page.

If you are ordering only the vehicle body, please specify Daiwa Convenience's "Daiwa Delivery Service" or Sagawa Express as the shipping method.

If you order only optional items, they will be shipped via Sagawa Express or Japan Post (Letter Pack).

*When sending by Letter Pack, you cannot specify a delivery time slot at the time of shipping.

At our company, each bicycle you order is carefully maintained by staff who are certified bicycle safety mechanics before being shipped.

[Shipping process] Frame arrival → Exterior and internal inspection → Qualified mechanics inspect and maintain each part → Re-inspection of assembled frame → Final check by on-site manager → Shipping

Based on the above, we have established a process to ensure safe and secure delivery of frames and maximize customer satisfaction.

We cannot provide information regarding shipping or delivery dates. Displays such as "Early Month" or "Mid-Month" indicate that the product is approaching its arrival at our base. We will proceed with the shipping process as soon as the product arrives, but delivery may be delayed from the indicated delivery date.

Example: If you order a pre-order item that is scheduled to arrive in early April → It will arrive in early April as scheduled →

If the expected arrival date changes, we will be sure to notify you by email.

[Regular products] The expected delivery date is listed on the product page.

*Please note that the estimated delivery date is only an estimate and is not the actual delivery date.

Once your order is ready to ship, we will contact you by email at the email address you provided when placing your order.

Please note that even if you contact us separately regarding the delivery date, we will not be able to provide you with a specific "delivery date."

For pre-order items, the expected arrival date is listed on the product page. Once the product arrives and is ready to be shipped, we will send a shipping email to the email address you registered when you placed your order. Please note that we cannot provide a specific delivery date, even if you contact us separately at the email address you registered when you placed your order.

Scheduled arrival date of pre-ordered items (approximate)

━━━━━━━━━━━━━━━━━━━━━━ Early month arrival date: 1st to 10th of the expected arrival month

Mid-month expected arrival date: approx.

End of month arrival date: approx.

21st to last day of the arrival month ━━━━━━━━━━━━━━━━━━━━━━
Even if you specify a desired delivery date, this does not apply to pre-ordered items. The estimated arrival date is the time the product arrives at our warehouse, and is different from the shipping date or delivery date. After the product arrives, it will be prepared and shipped to you.

[Example] After receiving an item scheduled to arrive in early May on May 8th, we will immediately prepare it, ship it on May 10th, and have it arrive on May 12th.

*Depending on the order status and delivery status, the product you have may be shipped in stages.

Delivery Schedule

Regular products: We will usually ship within 3 business days of your order, excluding pre-sale periods, New Year's holidays, and major holidays.

Large Items (CAVET): Due to their large size, we will ship within 5 business days of your order.

Delivery times vary depending on the delivery area. For details on delivery status and estimated delivery dates, please check the tracking information sent after shipping.

Please note that delivery may be delayed due to busy periods, weather, traffic conditions, etc.

If the item has not yet been shipped, please contact us and we will be happy to make the change. However, if the item has already been shipped, we cannot make the change, so please check the delivery status and contact the delivery company directly.

Our staff will check it for you. Please contact us via the official RetroEase website or email us.

If the product is damaged, please send us a photo that clearly shows the condition, and our customer support team will respond promptly.

If you receive a defective product, please contact us at support@RetroEase.jp within 7 days of receiving the product with clear photos or videos attached. If the product is unopened, you can choose to receive a full refund or exchange, excluding shipping and handling fees.

New and unused items: Returns are accepted within 15 days of delivery. Return shipping costs are the buyer's responsibility, and a 15% restocking fee will be applied to the item price.

For used items: Returns are accepted within 15-30 days of delivery. Return shipping costs are the buyer's responsibility, and a 20% restocking fee will be applied to the item price.

Returns and exchanges must be made within 30 days of receiving the product.

The total distance traveled must be less than 80 kilometers.

The original packaging and shipping box are required.

The item must be unused and free of scratches, stains, or wear.

All original accessories (battery, charger, keys, accessories, etc.) must be included.

Please contact us at support@RetroEase.jp.

Please present your proof of purchase.

Once approved, you will receive return instructions and a return label.

The delivery company will pick up the package.

Once the item has been inspected at our warehouse, we will process your refund within 72 hours.

Refunds may take 3-7 business days.

You can cancel your order before it ships. Orders that are already being processed at our fulfillment center cannot be canceled. If you have any questions, please contact us immediately at support@RetroEase.jp.

Before shipping: To change your order, please contact us free of charge at support@RetroEase.jp.

Once shipped: No changes can be made.

If a shipped order is refused, a 15% re-warehousing fee and full shipping charges will be charged. Once your return is processed, your payment will be refunded to your original payment method.

Clear photos or videos are required, especially if there is any damage during shipping or quality issues, please provide evidence within 7 days of receiving the item.

Please check your bank account and credit card company first. Refunds usually take 3-7 business days to be processed. If you have completed all steps and still haven't received your refund, please contact us at support@RetroEase.jp.

We guarantee the following four points:

1. 2-year warranty from the date of receipt. If a product malfunctions, we will provide the defective parts free of charge (excluding consumables).

2. Prompt supply of consumables/replacement parts. We always keep consumables and defective replacement parts in stock.

3. Concierge service exclusively for RetroEase owners. We provide a concierge service exclusively for RetroEase owners, offering comprehensive support via email.

Please see the support page for details.

This warranty applies only to products purchased from authorized RetroEase retailers in Japan. The warranty is non-transferable and applies only to the original purchaser and the original product.

The warranty period is two years from the date of purchase. For replaced units, the warranty period is six months from the date of replacement or until the end of the original warranty period, whichever is later.

Genuine and non-consumable parts, batteries and motors with manufacturing defects will be repaired or replaced free of charge. Battery testing and evaluation will be performed exclusively by RetroEase.

Normal wear of consumable parts (tires, inner tubes, brake pads, chains, etc.)

Parts that have been modified or used for purposes other than those for which they were intended

Damage caused by racing or heavy use

Misuse, rough handling, or improper maintenance

Consequential damage caused by not following the instructions

Liquid damage

Damage caused by the use of improper tools or unauthorized repairs

Products purchased, used, or operated outside of Japan

Damage during delivery (please contact us within 7 days of receiving the product)

Parts come with a 30-day warranty, but this only applies to damage caused by factory defects - misuse or accidental damage is not covered by the warranty.

Please submit your issue to the RetroEase.jp support page and attach a photo.

Please let us know the parts you need and the repair procedure.

RetroEase will cover the shipping costs for replacement parts within the warranty period.

You can also contact our customer service center in Japan.

This includes your name, passport or other identification number, telephone number, mailing address, email address, internet data and other information you provide to us through form submissions and other interactions.

Data is collected through customer registration forms, order forms, interactions with customer service, usage of our services, responses to marketing campaigns, and referrals from third parties.

Used to respond to inquiries, fulfill orders, track emails, administer our business, conduct marketing, comply with laws and regulations, facilitate business transactions, control quality, and train employees.

Unless otherwise specified, this information is generally not shared with third parties, except as necessary to affiliates, service providers, comply with legal requirements, or facilitate business transactions.

We protect your information through SSL encrypted transmissions, access controls, and physical and administrative security measures.

Take reasonable steps to prevent unauthorized access, loss, alteration, or disclosure. If you experience any problems, please contact Customer Support.

It may be disclosed to affiliates, employees, service providers, marketing partners, auditors, legal authorities, etc. for the purposes described in the policy.

Registered users can view or update their personal information and communication preferences in the "Account Details" section of the Website.

The updated Privacy Policy will be posted on the website, and your continued use of the website will constitute your acceptance of the updated Privacy Policy.

Email address: support@RetroEase.jp

Phone number: +81 80 6660 0772 (weekdays 9:00-16:00 Japan time)

Cookies are small data files that are stored on your computer or device when you visit a web page and are primarily used to remember your preferences and usage patterns.

These cookies are used to optimize the website, improve user experience, monitor traffic, improve functionality, improve usability, and optimize advertising effectiveness.

Advertising cookies: These cookies are used to show you advertisements that may interest you. They do not collect any personally identifiable information.

Analytical cookies: These cookies are used to understand how the website is being used and identify areas for improvement.

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Personalisation cookies: These cookies are used to recognise returning users and remember their settings and preferences.

Third-Party Cookies: Third-party services may use cookies to collect and track information.

You can reject or remove cookies through your browser settings, but this may affect the functionality and usability of some websites.

You can opt out by following the instructions included in each message or by changing your preferences in our Preference Center, but we may continue to send you non-promotional emails.

If you are currently using this website, cookies provided by third-party providers will be used in this case. These cookies help us to optimize our advertising, services and products. You cannot disable them in your browser settings.

When you use the Service, we may automatically collect device information, browser information, network connection information, IP address, and operation data.

The updated policy will be posted on the website, and your continued use of the website will constitute your acceptance of the updated policy.

Fill the tank to the proper air pressure at least once a month.

It's best to store it indoors, as moisture can cause rust and potentially harm the electrical system. If you do store it outdoors, we recommend placing it somewhere protected from the elements or covering it with the body of your car.

You can adjust your tire pressure to your liking. Below are the maximum recommended tire pressures for each model:

DY2601L: Maximum air pressure: ??PSl.

DY2006: Maximum air pressure: ??PSl.

005+: Maximum air pressure: ??PSl.

006+: Maximum air pressure: ??PSl.

DY007N: Maximum air pressure: ??PSl.

DYS2: Maximum air pressure: ??PSl.

SP0034: Maximum air pressure: ??PSl.

For a comfortable ride, adjust your tire pressure to suit your driving experience and road conditions.

We also recommend that you check your tire pressure regularly and keep it within the appropriate range.

The tires are fitted with American valves, so they can be easily inflated with a bicycle pump that is compatible with American valves.

If the handle feels loose or wobbly, you can fix the issue by properly tightening the two screws on the side of the handle.

The handlebar height is adjustable to suit your body type and height, providing a more relaxed and comfortable riding experience. We recommend adjusting it to your preferred angle.

If the handlebars become loose, secure one side with a hex nut and the other side with an adjustable wrench.

After-sales service is only available for products purchased from authorized retailers.

Products purchased through unofficial channels, such as second-hand goods trading platforms, are not eligible for after-sales service or warranty.

*Even if you receive the documents from the previous owner, they will not be covered by support or warranty.

To extend the battery life, please note the following:

1. Regular charging: Even if you do not use the battery for a long period of time, please charge it regularly. Do not let the battery fully discharge.

2. Proper storage: Store in a cool, dry place away from heat, humidity, and extreme temperature fluctuations.

3. Care after use: After use, remove the battery and wipe off any dirt or moisture.

4. Charging environment: It is recommended to charge at room temperature. Avoid charging in extreme temperatures.

5. Use the original charger: Always use the original charger that came with the product. Using a non-original charger may shorten the battery life.

Following these precautions will help extend the life of your battery and maintain optimal performance.

Your chain should be cleaned regularly, especially if you ride in dusty, humid or muddy conditions. When cleaning, start by washing your chain with chain cleaner or warm water and dish soap, avoiding harsh solvents. After cleaning, wipe it down with a clean cloth and make sure it is completely dry.

During use, dirt, oil and debris can accumulate on your gear, which can affect its performance. Regular cleaning of your gear is essential, especially when riding in muddy or dusty weather. Use appropriate cleaners (such as specialized gear cleaners) to clean your gear and avoid harsh solvents. When cleaning, use a brush to clean the gear teeth and crevices, making sure no dirt remains.

Installing a screen protector is an effective way to protect your display. The protector prevents scratches, fingerprints, and dust, and reduces damage from external physical impacts. Regularly check your screen protector for damage and replace it if necessary.

If you experience a tire puncture or tire leak, please contact our affiliated after-sales service store or consult your local bicycle shop.

Replacement tires, inner tubes and wheel sets are also available.

If you would like to purchase fat tires or inner tubes, please contact our after-sales support center.

The battery may have been disabled from the factory or may have a low charge. Please charge it before use.

The wiring plug may be loose. Check the wiring connections between the rear and front motors. Disconnect and reconnect.

Note: When installing, make sure the arrow points in the correct direction.

Make sure the battery key is turned to the ON position to ensure the battery is powered on.

If the above methods don't solve your problem, please contact us via the official RetroEase website.

The headlight on/off switch is located on the side of the smart instrument panel controller.

There is also a wiring plug near the headlight body. If the plug is loose, insert it firmly all the way in.

When inserting, pay attention to the direction of the arrow and connect correctly.

Please follow the steps below to resolve the following issues: 1. Power Reset: Turn the power off while parking your bike, then turn it back on. This may improve pedaling performance. 2. Battery Charging: The battery may not have come with a charging card or may be low on charge. Charge it before use. 3. Protection Circuit (Discharge Circuit Breaker): The discharge circuit breaker is a protection circuit built into the battery. It protects the battery from damage caused by abnormal current flow, primarily due to bicycle errors (such as impacts). Insert the charger into the battery. After charging for a while, the problem should resolve itself. 4. Dirt on the Current Collector Terminals: When removing the battery from the bike, you may find metal terminals that cannot properly transmit power due to dirt or other contaminants. Wipe the surface of these terminals with a tissue. 5. Check the Wiring Plug: The wiring plug may be loose. Check the rear wheel motor section and the front wheel wiring section. When inserting the missing plug, make sure the arrows are pointing in the same direction. This will ensure a proper connection. 6. Motor Unit Overload: The motor unit may be overloaded. Please set the assistance level to level 1 and drive with a light load. It may return to normal after a while. If the above methods do not work, please contact us via our official email address.

Brake noise is usually caused by friction between the brake disc (disc brake) and the brake pads.

Adjusting the brake calipers using the following procedure may eliminate the noise.

[Brake adjustment method]
1. Loosen the brake caliper mounting bolts.

2. Loosen the two bolts that attach the brake caliper to the fork.

3. While holding both brake levers, retighten the bolts that you loosened.

By performing the above operations, you may be able to adjust the position of the brake disc and brake pads, which may eliminate the abnormal noise.

For detailed adjustment instructions, please watch the video tutorial linked below.

Simple repairs such as tire repairs and gear adjustments can be handled at your local bicycle shop, just like with a regular e-bike.

However, there may be rare cases where we are unable to accommodate your request, so we recommend that you contact us by phone in advance.

Additionally, some privately owned bicycle shops welcome customers to bring in their own bicycles for repairs, so if there is such a shop near you, please feel free to contact them.

We also sell spare parts such as light parts and batteries that you can replace yourself using tools. Of course, we also offer repair services, so please feel free to contact us if you have any requests.

Many gearbox failures are due to problems with the shift cable adjustment.

You can use the adjuster to adjust the cable tension and return it to normal.

If tension issues persist, you can adjust the gearbox's operating range using the adjustment screw.

If you would like to have your product repaired, please contact us.

As with most hydraulic brakes, we recommend having this repaired at your local bike shop.

However, in rare cases, some stores may refuse to repair your bike, so we recommend calling ahead to check before bringing it in.

Some independent bicycle shops are relatively willing to accept repairs brought in by customers, so we hope you will consider having your bicycle repaired at a bicycle shop near you.

Check that the brake cable, shift cable, etc. are not tangled in any unusual way.

If the cables are tangled, it can interfere with the operation of various components and cause them to function improperly.

Remove the lever and remove any unnatural tangles.

Also, make sure the brake cable is not caught on the caliper adjuster as shown in the photo.

If it does get stuck, gently pull up on the cable and then return it to its original position.

Simple repairs such as fixing a flat tire or installing a gear shifter should be able to be done at your local bicycle shop, just like with hydraulic brakes.

However, there are rare cases where we may have to decline your request, so we recommend that you call us to confirm before making a request. Some privately owned bicycle shops may be able to perform repairs in-store, so if you are considering having your bike repaired at a local bicycle shop, please feel free to use their services. Also, if you are able to replace the monitor or pedals yourself, we also sell parts only, so please feel free to contact us.

If you request repairs from us, the process is as follows:

(1) We accept repair requests via email.

(2) We will ship or deliver the product to a repair shop.

(3) Repairs will take approximately 5 to 10 business days.

(4) After the repair is completed, we will contact you with a repair report and payment instructions.

(5) We will either collect the vehicle after repairs or return the frame to you by shipping.

If a similar repair is required within one month of receiving your vehicle, we will carry it out free of charge.

However, please note that if a similar problem occurs later, you may be responsible for the repair costs.

Damage to the frame or parts cannot be repaired and will need to be replaced.

We accept various credit cards (VISA, MasterCard, AMEX, JCB).

Sorry, but we cannot make changes.

Sorry, this service is not available.

Gift cards or coupons are accepted where available, simply enter the redemption code when placing your order.

Refunds are typically issued back to your original form of payment, and processing time typically takes 3-7 business days.

If paying by credit card, you will need to enter the card number, expiry date, cardholder name and security code. If paying by bank transfer or cash on delivery, please follow the given information.

If you pay by credit card, your receipt will generally be the statement issued by your card issuer. We can also provide a PDF receipt upon request.

Please transfer the payment from your financial institution within 14 days of placing your order.

Please check the official website of your financial institution in advance to see how long it will take to transfer funds.

If you are unable to make a transfer at a bank counter, such as during holidays, please use an ATM or online banking.

The transfer fee will be borne by the customer.

If we do not receive your payment within 14 days, we will automatically cancel your order.

Please pay from your account.

Please note that we may not be able to make or confirm transfers in the name of anyone other than the person placing the order.

As stated in the Shopping Guide, our website finalizes charges at the time of authorization (application for credit limit and confirmation of credit card validity).

Therefore, regardless of cancellation or refund, depending on the credit card company's settlement date, we may charge the full amount at once.

The credit card company will refund (offset) the amount used the following month. Please contact your credit card company for details about the refund period.

We strongly recommend having your bike inspected and tested by a certified cyclist before your first ride. Parts may come loose during shipping or may not be properly adjusted. Damage caused by improper assembly or adjustment is not covered under warranty.

If you assemble it yourself, you assume all risks. Damage caused by improper assembly is not covered by the warranty and you are responsible for the cost of repair or replacement.

You can remove the battery from the bike and charge it at home, or you can charge the battery while it's attached to the bike frame.

The remaining battery level can be checked using the smart meter's five-level display, but it is not displayed numerically.

When using a lithium-ion battery at high or low temperatures, please note the following:

[Precautions when using at high temperatures]

1. Avoid direct sunlight**: Do not expose the battery to direct sunlight for extended periods of time. High temperatures will accelerate battery degradation and reduce performance.

2. Avoid storing inside a car**: Do not store the battery in a place that gets very hot, such as inside a car in the summer. Sudden increases in temperature can have a negative effect on the battery.

3. Ambient temperature during charging**: Avoid charging in high temperature environments. The optimum ambient temperature for charging is 10°C to 30°C.

[Precautions when using in low temperatures]
1. Avoid use in extreme cold environments**: Use in extreme cold (below 0°C) may reduce battery performance or cause damage. If necessary, warm the battery before use.

2. Cold storage**: For long-term storage, store in a place that is not too cold. The appropriate storage temperature is 10°C to 20°C.
3. Ambient temperature during charging**: Avoid charging in low temperature environments. If the battery temperature is too low, it is recommended to charge it after it has returned to room temperature. Following these precautions will extend the battery's lifespan and ensure safe and efficient use.

All models are equipped with a 500W/350W motor, providing a powerful and dynamic riding experience. Its excellent durability and efficiency ensure stable power even on rough mountain roads. This innovative motor technology will take you on a dynamic and exhilarating ride.

The electrical components are waterproof, but do not allow the battery to get wet.

The chain and gears are not rust-proof so they should be lubricated regularly to prevent rust.

RetroEase uses a coil spring suspension, so the spring strength itself cannot be adjusted. Fine adjustments to the stiffness are possible, but the adjustment range is very narrow, and excessive adjustments may cause damage. The MOVE unit is optimized at the time of shipment, so we generally recommend using it as is.

The seat tube length can be adjusted within the following ranges:
Xplorer: 84cm to 97cm
Swift: 84 cm to 102 cm

To adjust the seat cushion, please follow the steps below, paying particular attention to the tightening of the screws.

1. Loosen the screw on the adjustment mechanism.

2. Adjust the height and angle to your preference.

3. Once the adjustment is complete, tighten the loosened screws securely.

For detailed instructions, please watch the "Adjusting the Seat Cushion" video below.

The RetroEase suspension system can be turned on or off depending on your driving situation. Here's how to adjust it: Locate the knob on the right side: The suspension system adjustment knob is on the right side.

• Turning the switch to the OPEN position activates the suspension system, suitable for rough surfaces and off-road driving.

• Turning the switch to the LOCK position turns the suspension system off, suitable for smooth surfaces and situations requiring acceleration.

For the best driving experience, adjust the suspension system settings to suit your driving conditions.

The rear suspension cannot be adjusted for firmness. The optimum settings for your vehicle are set at the factory, so you can use it with confidence.

[Tools Required] An appropriate size hex wrench is required for adjustment.

[Bicycle position] Place the bicycle on a stable surface, being careful not to let it fall over.

[Loosen the screw on the back of the kickstand] Use a hex wrench to loosen the screw on the back of the kickstand. You don't need to remove it completely, just loosen it a little to adjust it.

[Adjust the kickstand position] Adjust the height of the kickstand so that the bike is stable and in the correct position.

[Tighten the screws] After adjustment, use the hex wrench to tighten the kickstand screws firmly and ensure they are securely fastened.

Regular adjustment of the kickstand is important to maintain the stability of your bike.

To fold the frame more smoothly, please note the following:

[Use of lubricant] Applying lubricant to the hinges will make folding smoother. We recommend lubricating them regularly.

[How to apply lubricant] When applying lubricant to the hinges, be careful not to get the lubricant on the battery terminals or electrical components. Getting lubricant on the battery terminals may affect the electrical connection.

[Battery Removal] For safety reasons, we recommend removing the battery before applying the lubricant. Apply the lubricant to the hinges with the battery removed, then reinstall the battery.

Folding Instructions: When folding, please follow the steps in the assembly video (see below). Do not use excessive force. Smooth and stable operation is important.

For information on how to install and use various accessories, please watch the support videos below.

We have prepared videos that provide easy-to-understand explanations of the installation procedures and usage of each accessory.

Click here for accessory support videos.

If you have any other questions or require support, please feel free to contact us via our official LINE account, "MOVE Owner Support."

**Mechanical disc brakes:** Uses cables as brake pads.

Its advantages are simple structure, easy maintenance, and low cost.

**Hydraulic disc brakes:** Uses pressurized engine oil as the brake pads.

The advantage of this brake is that it has a lighter brake lever pull and stronger stopping power than mechanical disc brakes.

Xplorer: 100km
Swift: 100km
Bolt: 100km
Fury: 100km
Storm: 80km
Strike: 80km
Vortex: 80km

*Actual mileage may vary depending on factors such as assist level, driving style, weight, road conditions, temperature and battery condition.

A bicycle safety key is not included and must be purchased separately.

You can purchase it at the online store.

It can be folded with the front basket attached.

Please note that the bike cannot be folded if both the rear and front baskets are attached, or if the baskets are removable.

Due to the length restrictions of the front fork (strut), it is not possible to change to a different tire size.

We sell bicycles (various types of bicycles and bicycles with casters). For details, please contact each bicycle parking lot.

Normal rain or bad weather will not cause any problems, but if the internal circuitry gets wet, such as in heavy rain or on flooded roads, it may cause a malfunction. Please take care not to get your car wet in rainy weather. Park your car in a place protected from the elements or store it under a protective cover.

Yes, it is possible.

The manufacturer's guidelines do not provide any evidence that the battery can withstand a sudden power outage while the vehicle is running (the motor is running), so we recommend that you avoid this to avoid any problems.

Although it is a paid service, exchange is possible. If you would like to exchange, please contact us using the various inquiry forms.

It is affected by driving power, driving range and charging time.

If you notice a decrease in performance or range, consider replacing the battery. Also, since batteries naturally discharge, we recommend charging them once a month, even when not in use. Remove the battery when not in use to prevent self-discharge.

Yes, RetroEase has a shifting mode that allows you to use it like a normal bike even if the battery runs out.

The greatest feature of RetroEase is that it is easy to use in any situation.

The Road Traffic Act limits the assist speed of electric assist bicycles, with the assist power being automatically controlled at a maximum speed of 24 kilometers per hour. The assist power can also be adjusted by switching modes. It is safer to start with a low level of assistance and gradually get used to it.

The rod-shaped part that supports the saddle is called the "seat post," and it is quite thick due to its special structure that houses the battery.

As a result, the saddle height adjustment may feel stiff and difficult to adjust smoothly.

If so, try the steps in the video below.

Disc brakes are not just our products; our entire product lineup includes all types of bicycle disc brakes. Due to their characteristics, abnormal noise may occur when braking even under normal use.

Brake pads are prone to wear and deterioration, especially if the vehicle has not been driven for a long period of time or if the brakes are applied slowly.

They are also susceptible to humidity and may make strange noises after rain.

This noise is a resonance phenomenon caused by friction, so there is no surefire way to prevent it.

Replacing the brake pads and discs may help reduce resonance and noise, but this is only one possibility.

If the noise becomes unbearable, you may need to consider replacing your brake pads, but some noise is normal for disc brakes.

If you frequently hear strange noises while riding, the noise may be caused by contact between the brake disc and pads. In this case, adjusting the brake position may improve the situation, so please use our assistance service or consult your nearest bicycle shop.

Please rest assured that the charger is working properly. When connected to the bike, a blue light will come on and when the battery is low, the light will turn red.

When charging is complete, the light will change from red to blue. Regarding the charger temperature, it may become hot during charging, but this is not a product defect.

Also, the higher the temperature, the more likely the charger will heat up, so we recommend charging it in a shady or cool place.

If you place the seatpost battery near the chain it will work fine.

You can install it under the chain, but if your saddle is too low the battery will sink and stick out from the bike, so don't drop it under a curb, as the power cord may rub against the ground and cause a malfunction.

The headlights are connected to the starter battery and can be switched on and off from a nearby display.

In accordance with Japan's Road Traffic Act, the assist speed limit is 24km/h.

*Up to 10km/h, the ratio of bike to assist vehicle is "maximum 1:2". Above 10km/h, the assist vehicle's speed limit will prevent you from exceeding the speed limit. Above 24km/h, the assist system will stop.

The above values ​​are standard values ​​in Japan. If you pedal too fast, your power will decrease. If you pedal slowly uphill, you will utilize your power. Also, removing the limit is prohibited by law. We are not responsible for any defects or errors caused by editing or changes. These are not covered by the warranty, so we appreciate your understanding.

In addition to the auxiliary functions listed below, it is equipped with a 7-speed transmission system, providing 35 gear ratios.

0... No assist 1-2... Economy mode (recommended for riding on flat roads)

3...Normal mode

4-5...Power mode (recommended for driving on steep slopes)

Instruction manual (quality certificate), vehicle charger, basic tools, delivery instructions, battery key...

When SPARK is delivered,

Remove the brake lever and store it in the box.

Please install the brake levers yourself.

Whether you choose to have your vehicle collected from our base or delivered to your home, we will install, service and deliver all parts to you so that you can drive it right away.

*When picking up the vehicle, only the person who requested the license plate service can drive and take the vehicle home. If you have not requested the license plate service, please use the sales certificate included with the vehicle to obtain a license plate.

[PANORAMA] When delivered by Sagawa Express, the body will be removed and the handle will be stored in a box.

Please install the handle yourself.

Whether you choose to have your vehicle collected from our base or delivered to your home, we will install, service and deliver all parts to you so that you can drive it right away.

When PICO is delivered,

The bike will be delivered in a box with the handlebars folded. Customers will need to assemble it themselves.

From base pickup to household items, all items are assembled, maintained, and delivered ready to ride.

Electric assist bicycles do not require a driver's license or vehicle registration.

For designated small motorized bicycles, a driver's license is not required for those aged 16 or over. Vehicle registration must be completed at the city hall where you are registered and you must obtain a license plate.

If you use the BASE Pickup Service or Assembly Completion Service, all optional parts purchased at the same time as the vehicle will be installed on the vehicle.

Sagawa Express will deliver optional parts such as front baskets and chassis in separate packaging. Please refer to the installation instructions and video provided.

The period for handling initial defects is 30 days after the product arrives.

If you do not have cardboard, we may charge you the actual cost.

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If you would like to take a test drive, please make a reservation using the "Test Drive Reservation Form."

For other stores offering test drives, please contact the store directly.

For inquiries by email, please contact sales@retroease.jp.

Make your choice based on your situation after comparing them in the comparison section of the website.

RetroEase bikes have essentially been type approved and we are working towards obtaining type approval for new vehicles that have not yet been approved.

Yes, our electric bicycles comply with Japanese electric assist bicycle regulations and are therefore permitted to be ridden on public roads.

No driver's license is required. Anyone can ride one, just like a regular bicycle.

As a general rule, vehicles must drive on the left side of the lane. However, vehicles may drive on the sidewalk in the following cases:

* Sidewalks designated by road signs, etc.
* Children under 13, seniors over 70, and people with mobility issues are driving.

If you are forced to walk on the sidewalk due to lane conditions or traffic conditions, please give top priority to the safety of pedestrians. The speed limit is approximately 6 km/h.

As a general rule, it is prohibited. However, it is permitted for drivers aged 16 or over to drive with children under the age of 6 in child car seats. RetroEase models can accommodate child car seats. Please check the respective regulations for details.

Wearing a helmet is not mandatory, but is recommended for safety reasons.

The use of mobile phones or headphones that block out surrounding sounds is prohibited while riding a bicycle.

Running a red light or failing to stop on time will result in penalties. Repeat offenders may be required to take a bicycle driver's course. Drunk driving is punishable by up to five years in prison or a fine of up to 1 million yen.